Return and Exchange Policy

At Smart Living Solutions, we want you to be satisfied with every purchase. This Return and Exchange Policy explains how refunds, exchanges, and returns work.

30-Day Return Window

You can return your purchase within 30 days. After this period, we cannot issue a full refund or exchange.

To qualify for a return:

• The item must be unused and in the same condition you received it.

• It must include the original packaging.

• You must provide a receipt or proof of purchase.

⚠️ Do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your returned item, we send you an email confirming approval or denial of your refund.

If approved, we process the refund and credit your original payment method (such as your credit card) within a few business days.

Late or Missing Refunds

• First, check your bank account again.

• Then, contact your credit card company; posting times vary.

• Next, contact your bank because refunds may take time to appear.

If you still have not received your refund after these steps, email us at info@smartlivingsolutions.shop.

Sale Items

We only refund regular-priced items. Sale items are non-refundable.

Exchanges

We replace items only if they arrive defective or damaged. To exchange an item for the same product, email info@smartlivingsolutions.shop and send your return to:

824 Mountain Rd, Unit 2
Moncton, NB
E1C 2R8

Gifts

• If the item was marked as a gift and shipped directly to you, you receive a gift credit for the value of your return. After we receive the item, we mail you a gift certificate.

• If the gift giver ordered the item for themselves and later gave it to you, we send the refund directly to them.

Shipping Returns

Return products to:

824 Mountain Rd, Unit 2
Moncton, NB
E1C 2R8

Please note:

• You pay for your own return shipping costs.

• We do not refund shipping fees. If we issue a refund, we deduct the return shipping costs.

• Delivery times for exchanges depend on your location.

• For high-value returns, consider a trackable shipping service or shipping insurance. We cannot guarantee receipt without it.

Need Assistance?

For any questions about our Return and Exchange Policy, contact us at info@smartlivingsolutions.shop.